Refund Policy

Upvort policies · DEMO data only where labelled. Prices and tiers are PLACEHOLDER until the owner sets real tiers.

Upvort policy

1. Platform fees

Upvort is a Meta WhatsApp software service for businesses in Pakistan. It lets a business manage its own WhatsApp conversations, message templates, broadcasts, flows and order follow-ups in one panel. Upvort does not own your WhatsApp number or your WhatsApp Business Account (WABA): you connect your own WABA and your own phone number, and Meta's own charges for messages stay on your own WABA, separate from any Upvort platform fee.

Upvort is not Meta, not WhatsApp, and not a courier, bank or payment gateway. Meta's WhatsApp Business Policy and terms apply to your use of WhatsApp in addition to these pages, and Meta may change its rules, limits or charges at any time.

Where a platform fee has been set and paid, it covers access to the panel for the period paid for. Because the service is delivered as access over time, fees for a period already used are not refunded. If you paid for a period that has not started, contact support before that period begins and we will refund it to the same method you paid with, where that method allows a refund.

2. Meta charges are separate

Meta's own message charges sit on your own WABA and are billed by Meta. Upvort cannot refund Meta charges, and a refund of an Upvort platform fee never includes Meta charges.

3. Manual payments

Payments are made by bank transfer, JazzCash or EasyPaisa with proof submitted for manual activation. Proof is pending-manual-activation only: a plan is never auto-activated by a payment proof alone. If your proof is not matched to a payment, contact support with the payment reference and we will check it manually.

4. How to ask

To ask for a refund, contact support within 7 days of the payment, quoting the payment reference, the business name and the period paid for. We will reply with a decision and, where a refund is due, the method and timing.

Contact

Questions about these policies: contact Upvort support at {{UPVORT_CONTACT}} or {{UPVORT_SUPPORT_EMAIL}}. These placeholders are replaced with live values by the owner at deploy time, server-side. Until then, no live contact value is shown here.