Shared Inbox
Your customers' WhatsApp, managed in one place.
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All labels
RECENT CONVERSATIONS
Tap a chat to open it.
Upvort Inbox
Choose a chat on the left.
📝
NotesOpen a chat to see its tools.
Window: —
Use the rail on the right to switch panels.
Notes
Internal only — never sent to the customer.
Open a chat to see its notes.
Labels & Tags
Open a chat to see its labels.
Tags for this chat:
Open a chat to see its tags.
Follow-ups
Collected order
Open a chat to see its collected order.
Draft only.
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Confirm creates a draft only. Nothing is booked or dispatched until you book it separately.OMS orders
Open a chat to see its OMS orders.
Send order detail to OMS
Sends as a pending draft only.
Manage product mappings (admin) →ⓘ
Detail goes to OMS as a pending draft — courier booking happens in OMS, not here. The form auto-saves every word for this chat.Order history
Open a chat to see its order history.
Rating
Rating: —
This rating is this store record — overall OMS rating needs an OMS update. No other store name or order detail is ever shown.
Rating chat kholte hi khud load hoti hai — button dabane ki zaroorat nahi.
Teammates
Assign this chat to a teammate.
Contact
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Open a chat to see first contact and last activity. Language, country and timezone are not stored for this contact, so they are not shown.
This panel shows the contact. Full editing happens on the Contacts page.
Open Contacts →Sales stage
Chat actions
Voice: transcribe + translate
Transcribe a voice note, then pick a language.
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Your language choice is saved for you, so later voice notes translate automatically until you change it.Chat flags
AI draft
Ask AI drafts a reply for human review. Nothing is sent automatically.